Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and MeloAI (operated by Lotusdio) ("MeloAI", "we", "us"), governing your access to and use of the MeloAI website, applications, and related services (the "Service"). By creating an account, generating music, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. Our Content & Community Guidelines, Music Licensing & Usage Rights, Copyright & Takedown Policy, and Cookie Policy form part of these Terms.

If you do not agree, do not use the Service. If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation to these Terms.

Some features may carry additional terms shown when you use them (for example event or contest rules, promotional offers, partner programs, or a per-track licence). Those additional terms apply on top of these Terms and prevail for that feature if there is a conflict.

You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to use the Service. If you are under the age of majority where you live, you may only use the Service with the consent and supervision of a parent or legal guardian, who is responsible for your use.

You are responsible for the activity that happens under your account and for keeping your login credentials secure. Accounts are personal: do not sell, rent, or share your account or let others pass themselves off as you on the Service. Notify us promptly at [email protected] if you suspect unauthorised use of your account.

MeloAI lets you generate music and audio using artificial intelligence from text prompts, lyrics, style selections, and (where supported) reference tracks; keep the results private or publish them; and listen to, organise, and discover music through features such as playlists, trending, daily mixes, reels, live stations, creator profiles, and community events. Parts of the Service are free to use and supported by advertising and by our paid plans.

AI output is probabilistic. We do not guarantee that any generated track is unique, fit for a particular purpose, or free of similarity to existing works. You are responsible for reviewing output before you rely on, publish, or distribute it.

The Service evolves. We may add, change, or remove features, models, credit costs, and limits over time, and we may offer experimental ("beta") features that can change or end at any time. Where a change materially reduces what a paid plan you already paid for provides, we will give reasonable notice or a proportionate remedy where required by law.

Generation on MeloAI is powered in part by third-party AI model providers under licence. Your Inputs and the resulting output are processed by those providers to produce your tracks and to enforce their safety rules, as described in our Privacy Policy. Model behaviour, availability, and quality can change when providers update their systems, and a provider's own prohibited-use rules (for example, bans on impersonating real artists or generating unlawful content) apply to generations made through the Service in addition to these Terms.

As between you and MeloAI, and subject to your compliance with these Terms and payment of any applicable fees, you own the tracks you generate, and the rights you receive to use them are described in our Music Licensing & Usage Rights page. The scope of permitted use (for example, personal versus commercial use) depends on the plan you were on when the track was generated.

The legal status of AI-generated works varies by country and is still developing. We make no representation that any generated track qualifies for copyright protection in your jurisdiction.

When you publish a track (make it public), you grant MeloAI a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, stream, display, adapt (for example, into clips, previews, or thumbnails), and promote that track and its metadata — within the Service and in our own marketing channels (such as our social media accounts), with attribution to your handle — for the purpose of operating, improving, and marketing the Service. We may feature public tracks in editorial placements such as trending, charts, mixes, reels, and stations. This licence ends when you delete the track or close your account, except for copies retained as required by law or in routine backups for a limited period, and except that promotional materials already published need not be recalled.

Publishing also grants every user of the Service a non-exclusive licence to access, stream, and share links to your public track through the Service's features. It does not give other users any right to download your track, redistribute it outside the Service, or use it commercially.

Private tracks stay private: we host and process them to provide the Service to you, to comply with law, and to enforce safety as described in section 7, and otherwise as described in our Privacy Policy.

"Inputs" means anything you provide to the Service, including prompts, lyrics, titles, descriptions, images, and any reference audio you upload for remixing.

You represent and warrant that:

• you own or have the necessary rights to your Inputs;
• your Inputs do not infringe anyone's copyright, trademark, publicity, privacy, or other rights;
• you will not submit lyrics, melodies, or recordings owned by someone else without permission;
• you will not attempt to imitate a real person's voice, name, or likeness in a way that is misleading or that violates their rights; and
• your use of the Service complies with our Content & Community Guidelines and all applicable laws.

You grant MeloAI the rights needed to process your Inputs to provide the Service (for example, to generate, store, and deliver your tracks). We may also use Inputs, outputs, and usage data in de-identified or aggregated form to operate, secure, and improve the Service, as described in our Privacy Policy.

You are solely responsible for your Inputs, for the tracks you generate from them, and for how you use those tracks on and off the Service.

You agree not to misuse the Service. Prohibited conduct includes infringing others' rights, generating unlawful or harmful content, impersonation, harassment, manipulating plays, votes, or rankings, attempting to bypass usage limits, credit accounting, or security, scraping or bulk-downloading content, using the Service to build or train a competing product or AI model, interfering with advertising delivery, and reselling access without authorisation. Detailed rules are set out in our Content & Community Guidelines, which form part of these Terms.

We use a mix of automated systems and human review to detect content and behaviour that breaks these Terms, including safety screening of prompts, uploads, and generated audio. Content flagged for serious harm may be reviewed even if private, and we may preserve and report material where the law requires (for example, child-safety violations).

We may remove content, limit features, withhold benefits or prizes obtained through fraud, or suspend or terminate accounts that violate these rules.

The Service includes social features — public profiles, follows, reactions, and shared content. You are responsible for your interactions with other users, on or off the Service. Disputes between users (for example, over an event result, an alleged copy, or conduct) are between those users: we are not a party to them and, while we may act to enforce our rules, we have no obligation to mediate. To the extent permitted by law, you release MeloAI from claims arising out of disputes between users.

We may run events, challenges, contests, and referral or reward programs, some with sponsors or partners. Each carries its own rules shown where you enter (eligibility, dates, entry format, judging or voting, prizes); those rules form part of these Terms for that event.

Where an event involves voting or rankings, artificially inflating results (bots, duplicate accounts, vote trading, or paid votes) disqualifies the entry and may lead to account action. Prizes are as described in the event rules, are not exchangeable for cash unless stated, and may be withheld or reclaimed where fraud or a rules breach is found. You are responsible for any taxes on prizes where applicable law places them on you. Where the event rules provide an appeal process, decisions after appeal are final.

Free parts of the Service are funded by advertising. You may be shown ads — including image and audio ads — while using the Service, and ads may be selected using the information described in our Privacy Policy. Ads are labelled as such, and their content is the advertiser's responsibility. Do not block, tamper with, or fraudulently interact with advertising (for example, automated clicks). Businesses interested in advertising should see our Advertise with us page.

Some features use credits or require a paid subscription. Prices, credit amounts, and plan benefits are shown in the app and may change over time; changes apply from your next purchase or renewal, not retroactively.

Credits are a limited, personal, non-transferable right to use features of the Service — not money, property, or a deposit. They have no cash value, cannot be exchanged for money, and may not be sold or transferred. Promotional or bonus credits and promo codes may carry expiry dates, eligibility conditions, or feature restrictions, shown when granted, and may be withdrawn if obtained or used fraudulently. Credits are consumed when a generation is attempted; where a generation fails for a reason on our side, the affected credits are returned to your balance.

Paid subscriptions renew automatically for the same period until cancelled; you can cancel before the next renewal to avoid further charges, and your benefits continue until the end of the paid period. If we offer a free trial or introductory price, it converts to the shown paid price when the offer period ends unless you cancel first; trials are limited to one per user unless stated otherwise.

Payments may be processed by third-party payment partners (including local wallets and carrier billing); their terms apply to the payment step. Where you purchase through a third-party app store, that store's billing and refund rules also apply.

Except where required by applicable consumer law or expressly stated otherwise, payments and used credits are non-refundable. Where mandatory law gives you a cooling-off right for digital purchases, you agree that we begin performance immediately when you buy credits or paid features, and the cooling-off right ends for what has already been consumed. Prices include or exclude taxes as shown at purchase; where we must collect taxes, they are added or included as the law requires. If a payment is reversed or charged back after the credits or benefits were used, we may suspend the account or deduct the corresponding value until the matter is resolved.

The Service itself — including MeloAI software, models, design, logos, and brand features — is owned by MeloAI and its licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the apps and Service as they are provided, for their intended use; the Service is licensed, not sold. These Terms do not grant you any right to our trademarks or brand without our prior written permission; in particular, do not use "MeloAI" as or in your artist name or release label, or in a way that suggests endorsement.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

The Service may link to or interoperate with third-party services (for example, sign-in providers, payment providers, or platforms where you share or distribute your tracks). We are not responsible for third-party services, their terms, or their decisions — including a platform's decision to remove, demonetise, claim, or label content you uploaded there.

Where you get our app through an app store (such as the Apple App Store or Google Play), these Terms are between you and us, not the store operator. The store operator has no obligation to provide maintenance or support for the app and is not responsible for the app, our content, or claims relating to them (including product-liability, regulatory, and IP claims); to the extent the store's rules require, the operator and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You must also comply with the store's own terms, and you represent that your use of the app does not violate them.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding the originality, uniqueness, or legal status of AI-generated output, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or available in every country, or that any track will be accepted, monetisable, or claim-free on any third-party platform.

To the maximum extent permitted by law, MeloAI will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or content, arising out of or related to your use of the Service — including claims made by third parties or platforms about tracks you generated or published, and including conduct of other users.

To the same extent, our total aggregate liability for all claims relating to the Service is limited to the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim and USD 100. Nothing in these Terms limits liability that cannot be limited under applicable law, including mandatory consumer rights in your country of residence.

To the extent permitted by law, you agree to indemnify and hold MeloAI and its officers, employees, and partners harmless from claims, damages, and reasonable costs (including legal fees) brought by a third party arising out of your Inputs, your use of generated tracks on or off the Service (including commercial release and distribution), your breach of these Terms, or your violation of law or of a third party's rights. We may assume the defence of any matter subject to indemnification, and you agree to cooperate. This section does not apply where prohibited by mandatory consumer law.

You may stop using the Service at any time and may delete your account in the app or by contacting [email protected]. On account deletion, remaining credits and subscription time lapse without refund except where consumer law requires otherwise.

We may suspend or terminate your access, or decline to provide the Service, if you breach these Terms, if required by law, or to protect the Service or other users; where proportionate, we will warn you first and, where the issue can be fixed, give you a chance to fix it. We may also close accounts that have been inactive for an extended period, after advance notice.

If we discontinue the Service or a paid feature entirely, we will give reasonable advance notice and refund the unused, prepaid portion of your subscription and unused purchased credits — except where the law provides otherwise or your account was terminated for breach.

On termination, the licences you granted for content you have deleted end, subject to the retention described above, and sections that by their nature should survive (including ownership, indemnity, liability limits, and dispute terms) survive.

The Service depends on third-party technology that is subject to export-control and sanctions laws. You represent that you are not a person, and are not acting for a person or territory, subject to sanctions that would prohibit your use of the Service, and you agree not to use the Service in violation of applicable export-control or sanctions laws. We may restrict the Service or specific features in a territory where we reasonably conclude the law requires it.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, in the app or by email) before they take effect. Your continued use of the Service after the changes take effect means you accept the updated Terms; if you do not agree, stop using the Service and, where a change materially harms an active paid plan, contact us about a proportionate remedy.

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules, except where mandatory consumer-protection laws of your country of residence apply and give you additional rights or a local forum.

We will try to resolve disputes informally first — contact [email protected] with a description of the issue, and both sides will attempt in good faith to resolve it within 30 days before taking formal action. Subject to any mandatory local forum, disputes are resolved by the courts of Singapore. You may also bring eligible claims in small-claims court where available, and either party may seek injunctive or other equitable relief in any competent court for misuse of intellectual property or confidential information.

To the extent permitted by the law that applies to you, you and we agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.

• Entire agreement. These Terms, the policies they incorporate, and any additional feature terms are the entire agreement between you and MeloAI about the Service.
• Notices. We may give you notices in the app, by email to your registered address, or by posting on the Service, and they are effective when sent or posted. Legal notices to us go to [email protected] or by post to [Registered business address — to be confirmed].
• Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, with notice to you.
• Severability and waiver. If a provision is found unenforceable, the rest remains in effect; not enforcing a provision is not a waiver of it.
• No partnership. Nothing in these Terms creates an employment, agency, or partnership relationship.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including network or power outages, government action, or failures of third-party providers.
• Language. These Terms are drafted in English; translations are provided for convenience and the English version controls to the extent permitted by law.

Questions about these Terms can be sent to [email protected].